FAQs
FAQs GENERAL
How do I get in touch with you?
You can reach us through the contact us page on this website or email us at info@mathathama.com
Where are you based?
Johannesburg, Gauteng
How do I return an order?
If you email us through the contact page within 1 hour of receiving the produce, with pictures detailing the issue, we will assess the issue and discuss the return of your order
How do I cancel an order after placing it?
Please contact us through the contact us page, describe the reasons for your cancellation and we will review it and get back to you as soon as possible to conclude the matter.
Are you halal certified?
NO, WE ARE NOT HALAL CERTIFIED
What if I have not received my order?
If you do not receive your order within 5 working days, please contact us immediately on info@mathathama.com; or get hold of us through the contact us page.
How should I store my products?
All products should be stored in the refrigerator
What are my shipping options?
We deliver on Fridays and Mondays. Your delivery date will be communicated with you ahead of time.
What days do you deliver?
We deliver on Fridays and Mondays. If the order is received between Monday and Thursday, it will be delivered on Friday. If the order is received between Friday and Sunday, it will be delivered on Monday.
Frequently Asked Questions: BILTONG
1. What is Biltong?
Biltong is a traditional South African snack made from dried, cured meat, typically beef, seasoned with a blend of spices.
2. How is KM Meats’ biltong different from others?
At KM Meats, we use only A-grade beef sourced from local suppliers in Johannesburg. Our unique spice blends create intense flavour profiles that set our biltong apart in taste and quality.
3. How should I store my biltong?
For optimal freshness, store your biltong in a cool, dry place. Once opened, it’s best to keep it in an airtight container or resealable bag.
4. How long does biltong last?
When stored properly, biltong can last several weeks. However, for the best taste, we recommend consuming it within a week of opening.
5. Do you offer assorted flavours of biltong?
Yes, we offer a variety of flavour profiles, each crafted with our unique spice blends to cater to different taste preferences.
6. Can I order biltong online?
Absolutely! You can easily place your order through our website, and we will deliver fresh biltong right to your doorstep.
7. Do you ship internationally?
Currently, we only ship within South Africa. We are working on expanding our shipping options in the future.
8. Is your biltong gluten-free?
Yes, our biltong is made without gluten-containing ingredients, making it a great snack option for those with gluten sensitivities.
9. Do you use any artificial preservatives or additives in your biltong?
No, our biltong is free from artificial preservatives and additives. We believe in maintaining the highest quality standards for our products.
10. Can I customise my biltong order?
Yes, you can customise your order by selecting your preferred cut and flavour options when placing your order online.
11. How do I cancel an order after placing it?
Please contact us through the Contact Us page, describe the reasons for your cancellation, and we will review it and get back to you as soon as possible to conclude the matter.
12. Is the biltong halal-friendly?
Yes, our beef supplier is halal certified; however, our facility is not halal certified.
13. Are your drywors casings halal?
Yes, our casings are halal as part of our effort to be as halal friendly as possible.
14. What if I have not received my order?
If you have not received your order, please contact our customer support through the Contact Us page or email us at support@kmmeats.co.za or info@mathathama.com. We will assist you in tracking and resolving the issue.
15. What are my shipping options?
We offer standard and express shipping options within South Africa. Detailed shipping information and rates are available at checkout.
16. What is the shelf life of your biltong?
Unopened, our biltong has a shelf life of several months. Once opened, it is best consumed within a week to enjoy maximum freshness.
17. How can I contact customer support?
For any inquiries or support, please reach out to us via our Contact Us page or email us at support@kmmeats.co.za or info@mathathama.com
We are here to help!